Shipping Policy

Thank you for shopping with NailedTheSeason! Each order is carefully prepared, and many of our products are individually 3D printed and assembled especially for you.

Please review our shipping policy before placing your order.

Processing Time

Most orders are processed and prepared for shipment within 2–5 business days.

Because many of our products are 3D printed and made to order, larger, customized, personalized, or high-volume orders may require additional production time.

Processing time is separate from shipping/transit time.

If an unexpected production delay significantly affects your order, we will make reasonable efforts to contact you.

Shipping Time

Once your order has been completed and shipped, estimated delivery time will depend on the shipping method, destination, and carrier.

Delivery dates displayed at checkout or provided by a shipping carrier are estimates and are not guaranteed unless specifically stated otherwise.

Carrier delays caused by weather, holidays, high shipping volume, transportation disruptions, or other circumstances outside our control may occur.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order and available shipping options.

Orders that qualify for a free-shipping promotion will receive free shipping when the applicable promotional requirements are met.

Tracking Information

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier to scan and update the tracking information after your shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will try to update the address if the order has not yet shipped, but address changes cannot be guaranteed once an order has entered the shipping process.

NailedTheSeason is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, we will contact you regarding available options.

Additional shipping charges may apply if you would like the package shipped again.

Original shipping charges are generally non-refundable.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If tracking shows that your package is significantly delayed or appears to be lost, please contact us. We will do our best to help you review the tracking information and determine the appropriate next steps with the carrier.

Please understand that carrier delays outside our control do not automatically qualify an order for a refund.

Packages Marked “Delivered”

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

Please contact us if you still cannot locate your package, and we will assist where reasonably possible.

NailedTheSeason cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier, except where otherwise required by applicable law.

Damaged Items

We carefully package our 3D-printed products to help protect them during shipping.

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number

• Clear photos of the damaged item

• Photos of the shipping packaging

• A brief description of the problem

After reviewing the issue, we may offer a replacement, replacement part, store credit, or refund when appropriate.

Please refer to our Return & Refund Policy for additional information.

Multiple Items

Orders containing multiple products may occasionally be shipped separately depending on production time, product size, or packaging requirements.

If your order is shipped in multiple packages, you may receive separate tracking information.

International Shipping

International shipping availability will be displayed at checkout when available.

International customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by their country unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays outside our control.

Questions About Your Order

If you have questions about shipping or an existing order, please contact us through the contact information provided on our website and include your order number.

We’re a small business, and every order is carefully made and packed with care. Thank you for supporting NailedTheSeason!

NailedTheSeason
3D Printed • Made with Care • Created for Every Season