Refund policy

Return & Refund Policy

At NailedTheSeason, each item is carefully 3D printed, assembled, and inspected before shipping. Because many of our products are made to order, we kindly ask that you review product descriptions, measurements, colors, and photos carefully before placing your order.

Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return, the item must be unused, undamaged, and in its original condition and packaging. You must contact us before sending an item back. Returns sent without prior approval may not be accepted.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Made-to-Order & Personalized Items

Because our products are 3D printed and many are made specifically for each order, customized, personalized, or specially requested items are final sale unless they arrive damaged, defective, or different from what was ordered.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, replacement part, store credit, or refund, depending on the situation.

Detachable & Puzzle-Style Parts

Some NailedTheSeason products intentionally include removable, detachable, interchangeable, or puzzle-style pieces. These features are part of the product design and are not considered defects.

Please handle small and detachable pieces with care. Damage caused by improper handling, dropping, excessive force, misuse, or normal wear and tear is not eligible for a refund or replacement.

Handmade & 3D-Printed Characteristics

Because our products are individually 3D printed, slight variations in color, texture, layer lines, seams, or small surface imperfections may occur. These are normal characteristics of the 3D-printing process and do not necessarily qualify as defects.

Colors may also appear slightly different depending on lighting, photography, filament batches, and screen settings.

Change of Mind

If you simply change your mind, an eligible non-custom item may be returned within the return period. The customer is responsible for return shipping, and the item must be returned in its original condition.

Items that have been used, damaged, altered, assembled incorrectly, or returned with missing pieces may not qualify for a refund.

Cancellations

Because we may begin printing your order shortly after it is placed, cancellation requests should be submitted as soon as possible.

Orders that have already entered production or have been shipped may not be eligible for cancellation.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.